terms of service

CONDENSED TOS
NOTICE: This is the CONDENSED version of the TOS.Detailed info may be missing. The sole purpose of this condensed version is for you to have an easy overview of the main points. Please refer to the full TOS below for more detailed terms, which WILL apply to your orders.

TERMS OF SERVICE
LAST UPDATE: August 6, 2026This contract applies to the artist, further called Seller, and the person or institution, further called Customer, purchasing from Seller a work of art, further called Product. By ordering Product from the Seller, the Customer agrees to the following terms and conditions:PAYMENTS
1. Customer agrees to pay the due amount upfront for any orders of value lower than or equal to $5 USD.2. On orders above $5 USD, Customer agrees to pay half the invoice total upfront. The other half has to be paid after the Product is finished and Customer is satisfied with the result.3. Any other payment schedule has to be mutually agreed before work on the Product commences.4. Customer accepts that work on the Product will not commence until payment has been received by Seller according to the above schedule.5. Certain types of work do not allow for a split payment. In such cases, Customer will be informed about this and will be asked to agree on a different payment schedule before any work can commence.6. If Customer fails to pay within the agreed terms, the order will be cancelled and refunded.PRODUCT DELIVERY
7. If Product is needed within a certain time frame, it is Customer's responsibility to communicate as such. Any changes to said time frame must also be properly communicated to Seller.8. Customer agrees that Product will be delivered digitally to the email address, Discord DMs, or Ko-fi DMs provided by Customer, after the final payment has been received by the Seller.9. Any other method of delivery, either digital or physical, has to be mutually agreed before the work commences. Customer is obliged to bear any costs incurred by an alternative delivery method, such as postal costs, material costs, digital service subscription fees, etc.10. It is the sole responsibility of Customer to propose a delivery method which works for both parties. Seller cannot be held accountable for Customer's loss of access to the delivery method, loss of delivered files, impediments such as spam filters, or any other technical obstacles outside the responsibility of the Seller.10b. Upon delivery of the product, it is the Customer's responsibility to store it properly. Loss of product due to negligence will not be reimbursed by the Seller. Seller can not guarantee that the original copy of the product will be available in the case that the Customer loses their files.REVISIONS
11. Customer has the right to free complete revisions in the sketching phase.12. Customer has the right to a reasonable amount of minor edits after completion, such as changing an eye color or fixing a small detail. Any major requests will cost an extra $5 USD per revision. Any such increase will be invoiced separately. Work on any such excessive requests will not commence until the payment for the additional invoice(s) has been received.CURRENCY CONVERSIONS
13. Customer agrees to pay the total amount specified in American USD.14. It is the sole responsibility of Customer to bear any currency conversion costs, bank transfer fees, payment provider service fees, and any other costs involved in transferring funds to the Seller.15. Payment is considered received and completed only when the total amount received in the Seller's account is equal to the invoice amount in USD.REFUND POLICY
16. Customer has the right to request a full refund if there's been no progress for a whole month, or when the Product has not been completed within three months. Refund conditions for commissions which require more work must be agreed separately, before the work commences. These provisions exclude work interruptions caused by unforeseen circumstances such as illness, accident or any other credibly documented reason for interruption of work.16b. If Seller's work on the Product is interrupted due to unforeseen circumstances such as illness, accident, etc. Seller must communicate with Customer so they can come to an agreed course of action such as a postponement or a refund.17. Customer obliges to contact the Seller in a fast and responsive manner, responding swiftly to any requests for comments, clarifications, opinions, validation of progress, etc. Lack of timely communication on behalf of Customer will cause Product to be postponed or cancelled, and Customer will be issued a refund.PERSONAL AND COMMERCIAL USE
18. The Product received by Customer is for personal use. Any use of the Product for commercial purposes, reselling it, reproduction, or publishing for reasons other than personal purposes has to be approved beforehand by the Seller. This will require a separate agreement between Customer and Seller defining exact conditions and financial implications of such use of the Product.19. Customer does not hold the right to use the Product in any blockchain-related technology, including NFTs, cryptocurrency, or future inventions in the space.20. Customer does not hold the right to use the Product for AI datasets or for AI tools and any present or future inventions in the space.CANCELLATIONS
21. Seller reserves every right to refuse or cancel any order - under the condition of a full refund - for any other reason that is not stated within the Terms of Service.22. Any disrespectful behavior will not be tolerated and may result in a cancellation of the order. Customer will receive a full or partial refund depending on the amount of work completed. Seller will have the full right to refuse any service to the Customer in the future.MISCELLANEOUS
23. If another individual's likeness or property is involved within the other that does not belong to Customer - unless it is a well-known product - the Customer is required to present evidence of informed consent from the individual as well as the individual's contact information before production can begin.24. Customer must adhere to Seller's Will and Won't lists. They cannot be changed or altered for the Customer. If the Customer has any questions, it is their responsibility to ask the Seller for clarification.